• Base level IT monitoring including
  • Patch and AV management
  • For proactive detection (monitoring) of hard drive failures
  • Desktop, Laptop and Server log management
• Monthly Reporting for all contracted devices
• Help Desk accessibility 8am-5pm Monday thru Friday
• 5 day response time for non-critical issues
• 3 hour emergency response time guaranteed
• 1 hour a month of Office 365 and Admin training

• Includes all elements of the Foundation Service Plan as well as:
• Advanced monitoring system that’s extends to Router, ISP, Switches, Copiers, Printers (where possible)
• Backup and Recovery SLA
• Help Desk accessibility 8am-5pm Monday thru Friday
• 3 day response time for non-critical issues
• 2 hour emergency response time guaranteed
• Supervision of Office 365 Admin Center and SharePoint planning
• Regular training sessions on Office 365 and SharePoint (onsite included)
• 3 hours of Office 365 training

• Includes all elements of the Advanced Managed Service Plan and:
• Access to the Help Desk 24 hours a day 7 days a week
• 2 day response on non-critical issues
• 1 hour emergency response time guaranteed
• IT budget planning services
• Primary Account Manager services
• Innovative solutions utilizing the Office 365 processes and procedures
• Training on new products and services
• 5 hours of Office 365 training

Monthly retainer contracts are available depending on the needs of the customer and can be customized to meet those needs. This is available for IT services as well as consulting services. Retainer contracts allow businesses to access the support and maintain the consistency of having a partner in their IT environment.

• Hourly pre-paid rate at $125.00/hour
• Hourly overage rate at $150.00/hour

This is for one -time services to non-contract customers and are subject to the standard working rate of $175.00/hour.

Includes:

• Bench work
• On-site work
• Remote work
• Networking
• Troubleshooting
• Anti-virus and data protection